SAFETYCAL / ComplianceSigns FAQ

As SAFETYCAL merges into ComplianceSigns, you probably have questions about what will change and what won't. This page provides answers to many common questions.

 

How will this change in ownership impact me?
By merging the two safety-focused brands, we can now offer you a wider selection of products, an improved online experience and a larger customer support team. The quality of our products will remain the same as both ComplianceSigns and SAFETYCAL have been using the same materials, processes and quality control inspections.

How will I benefit from this merger?
Customers stand to gain a lot from this merger. You will now have access to a larger selection of safety products, a new and improved website, and additional customer support and resources.

Will my warranties still be in effect?
Moving forward, the ComplianceSigns warranty will apply to all products. ComplianceSigns Warranty

Will the service change?
You can expect the same excellent customer service you have come to expect from both ComplianceSigns and SAFETYCAL . We now have a larger customer service team and additional resources, so we hope that the merger only improves the level of service we’re able to provide our customers.

Will the product quality change?
No, both SAFETYCAL and ComplianceSigns have been using the same quality materials, processes and quality control inspections for some time. And the experienced staff will remain on to ensure we’re able to deliver quality products. 

Will the return policy change?
Yes. The ComplianceSigns Return Policy will apply to allfuture purchases. CompliaceSigns Return Policy

Will the quote you gave me still be honored?
Absolutely! Your quote will be honored through the expiration date noted on the quote.

Will there be any staffing changes that might affect me?
Our team is consolidating to a central location and expanding to meet the needs of our valued customers. Due to the move and reorganization, some familiar faces may not be available, but our staff is eager and prepared to meet your needs with exceptional service. Please notify us if we ever fail to do so.

Who do I call if I have a problem or concern?
Our amazing customer service team is ready to help you with any unexpected concerns. Please contact customer service at (800) 578-1245 or [email protected].

Do you offer volume pricing or discounts?
Yes, we offer volume discounts when you purchase as few as 3 identical signs or labels. Discounts range from 5 percent to 30 percent, depending on the type and quantity of signs or labels you order. You'll see a volume discount table on the product page near the area where you select your order quantity. Your discounted price will be shown on the shopping cart page.

Will my credit terms remain the same?
We will honor any existing credit terms and limits of SAFETYCAL customers.New customers will follow the standard ComplianceSigns 30-day terms and credit application policy.

Will I need to re-submit a credit application?
New customers are required to submit credit applications for purchase orders exceeding $2,500.

Will I need to create a new account with ComplianceSigns?
For orders under $2,500, we encourage but don’t require a ComplianceSigns account. New customers are required to submit credit applications for purchase orders exceeding $2,500.

Will I have access to my SAFETYCAL order history in my ComplianceSigns account?
We are working out the technical details, but our goal is to migrate your order history over to your new ComplianceSigns account.

Will pricing change?
We are currently reevaluating pricing across all products. Though there are no immediate changes to pricing, some changes may be coming soon.

Will my pricing change right away or can you lock in current pricing per my terms?
We will honor any open and unexpired purchase orders and quotes. ComplianceSigns offers competitive pricing on all products.

Do you accept purchase orders? If so, how can I submit one?
Yes, we offer Open Account terms of Net 10 days subject to submittal of references (some exceptions apply). To expedite your first order while we establish your Open Account status, please include payment with your order. Purchase orders can be sent to [email protected]. Learn more about purchase orders here.

Will there be any changes to payment methods?
Payments can be made with a credit card via our online shopping cart service, telephone order, email or fax. We currently accept Visa, MasterCard, AMEX and Discover. There is no additional charge for credit card payments.

What if I am tax exempt?
We are actively working on making this a streamlined checkout process on our website, so stay tuned for an updated process. For now, you can email your tax certificate to our sales team at [email protected] along with your purchase order or call us at (800) 578-1245 to pay by credit card.

Will your hours of operation remain the same?
Our hours have been adjusted slightly and expanded to best serve our customers. Our business hours are 8:00 a.m. to 7:00 p.m. Eastern Time.

Will your return policy remain the same?
We want you to be totally satisfied with your new signs. If you have any issues with your order or if you need to make a change to your order after you’ve received it, please contact us at (800) 578-1245 or [email protected], so we can correct the problem and authorize a return or exchange. For more information, read our full return and exchange policy.

Where are you located? What’s your address?
Compliance Signs 16228 Flight Path Dr. Brooksville, FL

How do I request a quote?
Pricing for most signs and labels can be found directly on our website, even for custom designs. But if you’d like to discuss requirements or speak to a sales representative about a custom sign quote, call (800) 578-1245 or email [email protected].

Do you still manufacture the products in-house?
Yes, we make all our own signs and labels in the U.S. and all signs are made-to-order.

Will the SAFETYCAL-specific branding products still be available?
Some SAFETYCAL-branded products such as Flap Tags, EVERCLEAR tags and the EZMake printing system will be available on the ComplianceSigns website. If an old SAFETYCAL part number is not available, an alternate product will be offered on the ComplianceSigns website.

Will the product quality remain the same?
Yes, the quality of the products will remain the same. Also, all products are warrantied by ComplianceSigns.com to be free of defects in material or workmanship at the time of shipment. Defective products, subject to inspection by ComplianceSigns.com, will be replaced or repaired at no charge. Damage caused by accidents or improper use is the responsibility of the Buyer. This warranty is in lieu of any other warranty expressed or implied. For more information, read our full warranty.

Will SAFETYCAL part numbers change?
Yes, but old SAFETYCAL part numbers will still be searchable on ComplianceSigns.com.

Will all SAFETYCAL products be available on ComplianceSigns.com?
Not necessarily. But if an old SAFETYCAL part number is not migrated over to ComplianceSigns.com, an alternate product will be offered up when searching.

Is there a section on ComplianceSigns.com where I can view SAFETYCAL products?
Yes. We have created a SAFETYCAL page with links to the most popular SAFETYCAL product categories. Or simply type "SAFETYCAL" in the search bar at the top of any page to see SAFETYCAL products. 

How long will it take to receive my order?
Orders are processed in the order they are received and shipped as soon as possible upon verification and approval of payment. As of June 2020, we are experiencing longer than-usual lead-times on some items. Please contact us with questions related to specific items or your order fulfillment. We make every effort to process and ship expedited orders the same day.

• Processing and shipping times don’t include non-business days (Saturdays, Sundays and holidays). If your order is especially urgent, we strongly recommend contacting us directly so we can expedite shipping. Typical order processing and delivery times vary from 5-7 business days from receipt of order.
• Shipping and delivery times: Standard: 5-7 business days from receipt of order

 

Will custom artwork still be available?
Yes! To create a custom product, you can use the custom builders on our website or contact us by phone at (800) 578-1245 for a more personal experience. 

I am an international customer, am I expected to pay in USD? How do I pay?
International orders can be paid for with a credit card or a wire transfer in USD at the time the order is placed. Orders of more than $5,000 must be paid for with a wire transfer. International customers will not be eligible for terms at this time. All international shipments (and shipments to HI and AK) are subject to additional freight charges. You can request a freight quote before an order is placed by contacting our customer service representatives at (800) 578-1245 or [email protected].